Terms of service

Terms & Conditions

1. Introduction

Welcome to Welcome Step. By accessing our website, browsing our collections, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using our website.

2. Product Information

We strive to ensure that all product descriptions, images, and specifications are accurate. Please note that due to variations in display settings and material manufacturing, slight differences in color or texture may occur.

  • Pricing & Availability: All prices are subject to change without notice. Stock levels fluctuate; in the event that an item becomes unavailable after an order has been placed, we will notify you immediately and offer a full refund or a suitable alternative.

  • Third-Party Sourcing: Certain items may be sourced through third-party suppliers.

3. Orders and Payment

  • Acceptance: All orders are subject to acceptance and availability. Payment must be received in full before an order can be processed.

  • Right to Refuse: We reserve the right to refuse or cancel any order for any reason, including but not limited to: pricing errors, stock unavailability, or suspected fraudulent activity.

  • Pricing Errors: Should an order be placed at an incorrect price due to a system error or an unexpected change in supplier costs, we reserve the right to cancel the order and issue a full refund. We are under no obligation to fulfill orders placed at an incorrect price.

4. Shipping and Delivery

  • Processing: We aim to process and ship all orders within 2–5 business days.

  • Delivery: Delivery timeframes are estimates and vary based on your location.

  • External Delays: Welcome Step Group Ltd is not responsible for shipping delays caused by factors outside our reasonable control, including but not limited to customs clearance, courier operations, or global logistics disruptions.

5. Returns and Refunds

For detailed information regarding returns, exchanges, and the refund process, please refer to our Refund & Return Policy.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Welcome Step Group Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. In no event shall our total liability exceed the purchase price of the specific product in question.

7. Intellectual Property

All content featured on this website, including but not limited to text, graphics, logos, images, and software, is the exclusive property of Welcome Step Group Ltd or is used under license. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

8. Privacy

Your personal data and privacy are of utmost importance to us. The collection and use of your information are handled in accordance with our Privacy Policy.

9. Governing Law

These Terms & Conditions, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Updates to Terms

We reserve the right to update, modify, or replace any part of these Terms & Conditions at our sole discretion. Any changes will become effective immediately upon being posted to this website. It is the customer's responsibility to review this page periodically for updates.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Welcome Step Group Ltd 128 City Road, London, EC1V 2NX, United Kingdom

Email: support@welcomestep.co.uk

Phone: +44 7828727452