Shipping Policy

At Welcome Step Group Ltd, we are committed to delivering your orders efficiently, securely, and on time. Please review the following information regarding our shipping processes and delivery standards.

1. Shipping Destinations

We currently offer shipping throughout the United Kingdom, including mainland UK, Northern Ireland, and the Scottish Highlands. If you are located outside of the United Kingdom and wish to place an order, please contact our support team to discuss potential custom shipping arrangements.

2. Order Processing

• Processing Time: All orders are processed within 1–2 business days.

• Order Acceptance: Please note that an automated order confirmation email is an acknowledgment of receipt, not an acceptance of your order. Acceptance of your order is finalized once the items have been dispatched.

• Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next available working day.

3. Delivery Estimates

We offer the following delivery options:

• Standard Delivery: 3–5 business days.

• Express Delivery: 1–2 business days (available at an additional checkout charge).

Note: Delivery times are estimates and are not guaranteed. Welcome Step Group Ltd is not liable for delays resulting from courier operations, customs processing, or other unforeseen external factors.

4. Shipping Charges

• Standard Delivery: £7.99 (Complimentary shipping for all orders over £200).

• Express Delivery: £24.95.

• Bulky or Custom Orders: For items that require specialized handling due to size, weight, or custom dimensions, shipping charges will be calculated individually based on the specifics of the shipment. You will be notified of these costs during checkout or via a follow-up communication before dispatch.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking link. This link will allow you to monitor the progress of your shipment in real-time. If you do not receive a tracking update within the expected timeframe, please contact our support team.

6. Damaged or Lost Shipments

Your satisfaction is our priority. If your order arrives damaged, or if your shipment is delayed significantly beyond the estimated delivery timeframe, please contact us immediately. We are committed to resolving such issues through replacements, refunds, or further investigation with our logistics partners.

Contact Information

For any shipping-related inquiries, please contact us:

Welcome Step Group Ltd 128 City Road, London, EC1V 2NX, United Kingdom

Email: support@welcomestep.co.uk

Phone: +44 7828727452